If you’re facing a “Free License” or any license-related issue in AnyDesk, it can be fixed easily by following a few simple steps.
The method below resolves the problem caused by old or incorrect configuration files that often trigger license errors.
What You’ll Need
The AnyDesk installer link (in this example, a Dropbox link is used)
Admin rights on your computer
A few minutes of time for the uninstallation and reinstallation process
Step-by-Step Guide
1. Prepare the Installer File
Copy the Dropbox link you’ve received and save it in a folder on your computer — for example, in the Apps or Employees folder.
This installer file will be used later for reinstallation.
2. Uninstall AnyDesk
Open the Control Panel and go to Uninstall a program.
Find AnyDesk and click Uninstall.
During uninstallation, make sure to select the option “Remove configuration files” — this deletes old configuration remnants that could be causing the license issue.
3. Check for Remaining Folders
After uninstalling, ensure that no leftover AnyDesk folders remain on your system.
Check the following locations:
The drive (e.g., G:) or folder where the program was originally installed
Program Files and Program Files (x86) directories
If you find any remaining AnyDesk folders, delete them manually to completely remove the old configuration.
4. Reinstall AnyDesk
Now, locate the installer file you saved earlier (in the Apps folder) and double-click to run it.
In our example, AnyDesk Version 7 was installed.
When launching the new version for the first time, it may take a few seconds to connect — be patient.
5. Verify the Fix
Once AnyDesk opens, check whether the license issue is resolved and the software is functioning normally.
If everything is working correctly, you should no longer see the “Free License” message.
Troubleshooting Tips
If the license issue still appears, uninstall again and ensure you select “Remove configuration files” before reinstalling.
Verify that you are installing the correct version of AnyDesk using the correct installer. Older versions can sometimes trigger the problem again.
If your system is managed by an organization (domain or network policy), check with your IT administrator to ensure that no compliance policy is overriding the license settings.
Conclusion
In most cases, the AnyDesk license issue occurs due to old configuration files or an incomplete installation.
By uninstalling AnyDesk via Control Panel, selecting “Remove configuration files”, deleting leftover folders from Program Files or your drive, and then reinstalling, the issue is typically resolved completely.
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